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About Us - Payday Express

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Helpline: 0800 652 4661*

We have been helping people with their short-term credit requirements since 1999.

At Payday Express we endeavour to offer our customers a service that best meets their short-term credit needs reliably and discreetly. We intend for our application process to be quick and easy, and we aim to get customers the cash they want fast. We offer a friendly service, and will keep in contact with you by telephone and/or email, following your application, to keep you updated with regards to the transfer of your funds.

Company details

Payday Express is a company trading name of Express Finance (Bromley) Ltd, registered in England, with number: 3841946. Our registered Address is: 6th Floor, 77 Gracechurch Street, London, EC3V 0AS. Our Consumer Credit Licence number is 478122.

Payday Express is also a registered trademark under the Trade Marks Act 1994, with registration number 2414425.

We are also registered under the Data Protection Act (with registration number: Z6952346). See our Privacy Notice.

We are also a founder member of the Consumer Finance Association (CFA) - http://www.cfa-uk.co.uk

Responsible lending

We are committed to responsible lending, whilst we also advocate responsible borrowing by our customers. Like all good partnerships, we believe in a two-way relationship with our customers. We aim to only lend to those customers that can afford to pay the loan back. We will not issue credit to a new or existing customer should we feel it is detrimental to their overall financial situation.

Feedback

We make every effort to offer a transparent service. If, however, anything about our service is not sufficiently clear please contact us with your queries so that we can answer them right away. Because we endeavour to continually improve our service to our customers, we welcome all feedback. Please feel free to contact us with your comments and suggestions.

Complaints

If you are not satisfied with any aspect of our service please let us know of your concern in one of the following ways:

• By Telephone – 0800 652 4663*

• By Letter - address complaint to:

Customer Care

Payday Express

4th Floor Northside House

69 Tweedy Road

Bromley

Kent BR1 3WA


• By Email – customercare@paydayexpress.co.uk

We will endeavour to reach a satisfactory resolution within a set period of time.

If you are not satisfied with the outcome after eight weeks have passed, you have the right to refer your complaint to the Financial Ombudsman Service.

Financial Ombudsman Service

South Quay Plaza

183 Marsh Wall

London E14 9SR

www.financial-ombudsman.org.uk

For further details regarding our complaints procedure please contact us.